Mountain Gate L.L.C - Visa & Maids Services in Dubai MG (tadbeer) - privacy policy
MGT
MG TADBEER
Tadbeer

Privacy Policy

Privacy Policy of Mountain Gate Tadbeer

Welcome to Mountain Gate Tadbeer. We value your privacy and aim to protect your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit mgtadbeer.com and visa.mgtadbeer.com (collectively, the “Sites”).

By using or accessing the Sites, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Sites.

1. What Information We Collect

We may collect various types of information from you, including:

  • Personal Information You Provide
    When you register, fill forms, apply for services, contact us, submit documents (e.g. for visa processing), leave comments, or otherwise interact with our Sites, we may collect data such as: name, email address, phone number, mailing address, nationality, passport/ID number, visa documents, and other information necessary for processing the services you request.

  • Automatically Collected Information
    We may automatically collect technical and usage data when you access the Sites, such as your IP address, device type, browser type, operating system, pages visited, referring/exit pages, session duration, OS version, and other log data.

  • Cookies and Similar Technologies
    We may use cookies, web beacons, tracking pixels, and other similar technologies to collect and store information about your interactions with the Sites (e.g. preferences, session identifiers).

  • Embedded or Third-Party Content
    Portions of our Sites may embed content (e.g. maps, videos, social media) from third parties. These embedded elements may collect data about you according to their own privacy policies.

2. How We Use Your Information

We use the collected information for purposes including, but not limited to:

  • Providing, operating, and maintaining our Sites and services (e.g. visa application, domestic worker recruitment).

  • Processing your requests, registrations, orders, or applications.

  • Verifying your identity and the authenticity of documents you submit.

  • Communicating with you (e.g. sending updates, confirmations, notices).

  • Improving user experience, site analytics, performance, and security.

  • Compliance with legal, regulatory or contractual obligations.

  • Fraud prevention, risk assessment, and protection of our rights, property, or safety.

  • For any other purpose to which you consent.

3. Legal Basis for Processing (if applicable in your jurisdiction)

Where required by applicable law (for instance under data protection laws), we will rely on one or more of the following:

  • Your consent (e.g. where you opt in).

  • Performance of a contract or entering into a contract with you.

  • Compliance with a legal obligation.

  • Our legitimate interests (provided that they are not overridden by your rights).

4. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers & Partners
    We may share data with third-party service providers who perform services on our behalf (e.g. visa processing agencies, payment processors, document verification entities). These parties are bound by confidentiality and may only use your data for the purposes for which it was shared.

  • Legal & Regulatory Authorities
    We may disclose your information if required to comply with a law, regulation, legal process, or enforceable governmental request.

  • Business Transfers
    In case of merger, acquisition, reorganization, or sale of assets, your personal data may be among the assets transferred (subject to confidentiality protections).

  • Aggregate or Anonymized Data
    We may share aggregated, de-identified, or anonymized data that does not identify you personally, for research or analytics.

5. Cookies & Tracking Technologies

  • We use cookies and similar technologies to recognize your device, remember your preferences, facilitate navigation, record session data, prevent fraud, analyze usage, and improve the Sites.

  • Some cookies are essential for the basic operation of the Sites; others are for analytics, advertising, or user convenience.

  • You can disable cookies in your browser settings, but doing so may impair your ability to use certain features of the Sites.

6. Data Retention

  • We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

  • For example, comments and related metadata may be retained indefinitely to facilitate moderation and recognition of repeat commenters.

  • We will also periodically review retention periods and discard or anonymize data where appropriate.

7. Your Rights Over Your Data

Depending on your jurisdiction and applicable law, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction/Rectification: Request correction of inaccurate or incomplete data.

  • Deletion: Request erasure of your personal data (subject to legal constraints).

  • Restriction: Request the restriction of processing your data under certain circumstances.

  • Object: Object to processing (e.g. for marketing, profiling) if applicable.

  • Portability: Request to receive your data in a structured, commonly used format or transmit it to another service provider.

  • Withdraw Consent: Where processing was based on consent, you can withdraw it (without affecting the lawfulness of past processing).

To exercise these rights, please contact us using the contact details below. We may require identity verification before acting on a request.

8. Security

We adopt appropriate technical, administrative, and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction (e.g. encryption, access controls, secure servers). However, no transmission over the Internet or system is completely secure, and we can’t guarantee absolute security.

9. Children

Our Sites are not intended for use by children (under the legal adult age). We do not knowingly collect personal data from minors without parental consent. If we become aware of such collection, we will take steps to delete that data.

10. Third-Party Links & External Services

Our Sites may contain links to external websites or services beyond our control. Their privacy practices are not governed by this policy. We encourage you to review the privacy policies of those third-party sites before providing any personal data.

11. Changes to This Privacy Policy

We may update this policy from time to time. When we make material changes, we will post the updated version on the Sites, and if required by law, notify you (e.g. by email or notice on the site). Your continued use of the Sites after the update constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your data, you may contact:

  • Email: info@mountain-gate.ae (or use a dedicated privacy@ or support@ address)

  • Phone: +971 4 266 6654

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